GLOBALG.A.P. is looking for:

Complaints Manager (m/f)

Department:     Compliance, Integrity and Certification Body Administration 
Job Location:    Europe (partly home office, partly in Cologne office, Germany)
Reporting to:   Chief Integrity Officer
Type of Job:   Complaints Manager, Full time
Date of Entry:   Immediately

Job Duties and Responsibilities:

As a member of the Integrity Team your duties are to:

  • Process, investigate and follow up on complaints and integrity issues
  • Manage complex complaints caseloads to include determination of whether legal advice is required on issues relating to complaints
  • Assist in the development and maintenance of systems for the management of complaints, procedures and policies for complaints
  • Evaluation of complaints activity in terms of quality, scope and methodology
  • Monitor trends, highlight risk factors etc. and report activity
  • Provide technical support and improvement suggestions on the development of GLOBALG.A.P. Standards

Job Specifications:

1. Qualification and knowledge requirements:            

  • BSc/MSc required in food or in agriculture.
  • In-depth knowledge of GLOBALG.A.P. Control Points and General Regulations.
  • Compliance with GLOBALG.A.P. Certification Body auditor qualification requirements.

2. Language requirements:                           

  • Languages: Excellent written, technical and verbal communication skills in English. Additional global language is an advantage (Spanish, German).

3. Work Experience:                

  • At least 5 years professional experience in the agricultural industry.
  • Strong technical background in agriculture related to crops. Additional experience in livestock and or aquaculture is an advantage.

4. Skills:            

  • Excellent communication skills: verbal and written
  • Excellent coordination and organizational skills
  • Appreciation and understanding of agricultural technical issues including food safety and sustainability
  • Able to work well in a multi-disciplinary team
  • Excellent conflict management skills
  • Statistical analysis and presentation of complex information
  • Results oriented

Applications:

Send your CV and covering letter to GLOBALG.A.P. c/o FoodPLUS GmbH via email to jobs@globalgap.org