Complaint Management

Complaints are a valuable source of feedback and an important tool for business and staff development. Diligent and prompt attention to complaints can help us identify the needs of our clients and stakeholders, understand our business shortcomings, increase client satisfaction and improve overall performance.

A dedicated complaints management officer is handling all complaints in a discrete and confidential way.

All complaints are rated according to their importance and priority. However, independent from the priority, a confirmation of receipt will be sent within two working days.

While anonymous complaints are not encouraged, they are accepted. Plaintiffs are encouraged to provide as much information as possible, which may be of assistance when investigating the complaint. It should, however, be noted that an anonymous complaint might be more difficult to investigate as, for example, further details of the circumstances relating to the complaint might be difficult to be obtained.

To learn more about how we deal with complaints, please see our Complaint Management Procedure flowchart.

Official incidents/ complaints:

You want to lodge an official incident or complaint to the GLOBALG.A.P. Secretariat? Enter your complaint in the webform below or download the Incident/Complaint form and return it to us by fax +49 221 57776 -1999 or e-mail to complaints@globalgap.org

INCIDENT/COMPLAINT FORM


To the attention of the GLOBALG.A.P. Secretariat

The Company sending this document:

Gender
Mr
Ms
First name
Last name*
Company
E-mail*
Telephone/Fax

Focus of Objection, this Incident/Complaint is about the following Company(ies):

Product/Sector:
Organisation/Company:
GLOBALG.A.P. Number (GGN) - if applicable
Service/Subject:
Name (if relevant)
Official Legal Claim No. (if applicable)

Rationale/Description of the Incident/Complaint:

1. What happened? When did it happen?
2. Until now, which actions have you taken about this issue?
3. Which other institutions or individuals started working on this matter?
Information on the affected product/animals; Description of goods/animals; Quantities, Batches, Stall, section affected; Diagnosis/laboratory test result, etc.
Documents/Material presented (Please attach evidence (including names, dates, places, address, infraction, and if applicable effects upon your interests):
Documents/Material presented:
Documents/Material presented:
I read and agree to the Privacy Policy.*
Confirmation
If you would like to get a copy of the data you provided, please activate this option.
Spam protection*


All fields marked with an asterisk (*) are mandatory.
 

Note: All information will be handled confidential by the GLOBALG.A.P. Secretariat. Further actions will be agreed and coordinated together with you.