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Contact us

You can find the key contact information for GLOBALG.A.P. and GLOBALG.A.P. North America below. Please use the contact form for all general questions and inquiries.

General inquiries

Please use the contact form for all general questions and inquiries, for example on certificate validation or the GLOBALG.A.P. IT platform.

Send a message

Invoice payment

Your payment information is transmitted over a secure, encrypted connection and AGRAYA GmbH (formerly FoodPLUS GmbH) will never access or store the data.

Pay online

Incidents and complaints

Complaints are a valuable source of feedback and an important tool for business development. All complaints received by GLOBALG.A.P. are recorded, analyzed, and investigated by dedicated complaint management officers.

Submit a complaint

Research and data

GLOBALG.A.P. aims to support independent research with statistical information on our certification and producer network around the world. This helps us to understand the effectiveness of our farm and supply chain solutions on our key impact areas.

Request data

Contact details

head office, building, location, map pin
Global headquarters

GLOBALG.A.P. c/o Agraya GmbH, Spichernstraße 55, 50672 Cologne, Germany +49 221 57776 - 0

Contact 2, Contact, email, customer support, feedback, sales, communication
Email customer support

customer_support@globalgap.org

Contact 1, Contact, phone, customer support, communication
Call customer support

+49 221 57776 - 100 (Monday to Friday)

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Contact our team in North America

GLOBALG.A.P. North America, Inc.

3519 NE 15th Ave. #521

Portland, OR 97212, USA

Phone: +1 (503) 875-0391

General inquiries form

Submit your message using the form and a member of the GLOBALG.A.P. Customer Support team will get back to you. If you are looking for career opportunities, please view our jobs portal for open positions and information on how to apply.

FAQ

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Monitoring our certification system

Incidents and complaints

Complaints are a valuable source of feedback and an important tool for business development. Diligent and prompt attention to complaints can help us to identify the needs of our stakeholders, target areas for improvement, increase client satisfaction, and enhance overall performance.

GLOBALG.A.P. complaint management process

Complaints received by GLOBALG.A.P. are recorded, analyzed, and investigated by dedicated complaint management officers. This forms a core part of the GLOBALG.A.P. Integrity Program. Complaints management officers handle all issues discretely and confidentially, and while complaints are rated according to their importance and priority, a confirmation of receipt will be sent to all complainants within two working days.

Reports regarding a breach of standard requirements – including those related to maximum residue limits (MRLs) – can be raised via the complaint form. Complaints may also be received directly from stakeholders or the media. A flowchart of the complaint management process is available, and statistics on complaints investigations are transparently published every year in the GLOBALG.A.P. integrity reports.

While anonymous complaints are not encouraged, they are accepted. Complainants are encouraged to provide as much information as possible to help the investigation. Please note that an anonymous complaint may be more difficult to investigate due to difficulties in obtaining further details of the circumstances relating to the complaint.

GLOBALG.A.P. also has a dedicated team of technical experts to investigate complaints relating to MRLs. Exceedance complaints can be reported to mrl@globalgap.org. The MRL complaints procedure document provides full details on required information.

Incidents and complaints form

Report an incident or complaint using the form. All complaints received by GLOBALG.A.P. are handled confidentially and investigated by dedicated complaint management officers.

Understanding our impact

Research and data

With interest in safe, socially and environmentally responsible farming practices higher than ever, GLOBALG.A.P. aims to support independent research with statistical information on our smart farm assurance solutions and producer network around the world. This helps us to understand the effectiveness of our farm and supply chain standards on the key impact areas of food safety, environment, workers’ health, safety, and welfare, animal health and welfare, and traceability.

GLOBALG.A.P. data request process

All inquiries and official requests for statistics on our standards and certificate holders can be submitted free of charge using the data request form. Information will be provided where possible, always in accordance with our data access rules.

Data request form

For research purposes, comprehensive information about the activities of each year can also be found in the GLOBALG.A.P. annual reports and integrity reports.

Latest news

Visit us at Fruit Attraction 2025 in Madrid, Spain from 30 September to 2 October at booth 8A23

22 August 2025

Fruit Attraction 2025: AGRAYA unites GLOBALG.A.P. and the GGN label in Madrid

From 30 September to 2 October 2025, the Fruit Attraction trade fair in Madrid, Spain will be the stage for the next step in our journey.

Plants
Fruit and vegetables
Add-ons to core solutions
Core solutions
Primary solutions
Traceability
Environment
Food safety
Workers’ well-being
Image of GLOBALG.A.P. TOUR stop Costa Rica partners on the main stage of the event

22 August 2025

Celebrating the first GLOBALG.A.P. TOUR stop in Costa Rica

From 31 July–1 August 2025, more than 130 participants attended the capacity-building event hosted in partnership with TSI Life Science-Eurofins.

Plants
Add-ons to core solutions
Core solutions
Primary solutions
Workers’ well-being
Traceability
Environment
Food safety
Capacity building