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Contact us

You can find our key contact information below. Use the contact form for all general questions and inquiries, for example on certification validation or the GLOBALG.A.P. IT systems.

General inquiries

Please use the contact form for all general questions and inquiries, for example on certification validation or the GLOBALG.A.P. IT systems.

Send a message

Press office

If you are a media representative/journalist, please contact the GLOBALG.A.P. press office.

News and Press

Incidents and complaints

Complaints are a valuable source of feedback and an important tool for business development. All complaints received by the GLOBALG.A.P. Secretariat are recorded, analyzed, and investigated by dedicated complaint management officers.

Submit a complaint

Research and data

The GLOBALG.A.P. Secretariat aims to support independent research with statistical information on our certification and producer network around the world. This helps us to understand the effectiveness of our farm and supply chain solutions on our key impact areas.

Request data

Contact details

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Global headquarters

GLOBALG.A.P. c/o FoodPLUS GmbH, Spichernstraße 55, 50672 Cologne, Germany +49 221 57776 - 0

Contact 2, Contact, email, customer support, feedback, sales, communication
Email customer support

customer_support@globalgap.org

Contact 1, Contact, phone, customer support, communication
Call customer support

+49 221 57776 - 100 (Monday to Friday)

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Contact our team in North America

GLOBALG.A.P. North America, Inc.

3519 NE 15th Ave. #521

Portland, OR 97212, USA

Phone: +1 (503) 875-0391

General inquiries form

Submit your message using the form and a member of the GLOBALG.A.P. Customer Support team will get back to you. If you are looking for career opportunities, please view our jobs portal for open positions and information on how to apply.

FAQ

Safer and more sustainable farming is a collective effort

Subscribe to our monthly Spotlights newsletter to get the latest solution updates, industry collaborations, and event highlights direct to your inbox!

Monitoring our certification system

Incidents and complaints

Complaints are a valuable source of feedback and an important tool for business development. Diligent and prompt attention to complaints can help us to identify the needs of our stakeholders, target areas for improvement, increase client satisfaction, and enhance overall performance.

GLOBALG.A.P. complaint management process

Complaints received by the GLOBALG.A.P. Secretariat are recorded, analyzed, and investigated by dedicated complaint management officers. This forms a core part of the GLOBALG.A.P. Integrity Program. Complaints management officers handle all issues discretely and confidentially, and while complaints are rated according to their importance and priority, a confirmation of receipt will be sent to all complainants within two working days.

Reports regarding a breach of standard requirements – including those related to maximum residue limits (MRLs) – can be raised via the complaint form. Complaints may also be received directly from stakeholders or the media. A flowchart of the complaint management process is available, and statistics on complaints investigations are transparently published every year in the GLOBALG.A.P. integrity reports.

While anonymous complaints are not encouraged, they are accepted. Complainants are encouraged to provide as much information as possible to help the investigation. Please note that an anonymous complaint may be more difficult to investigate due to difficulties in obtaining further details of the circumstances relating to the complaint.

GLOBALG.A.P. also has a dedicated team of technical experts to investigate complaints relating to MRLs. Exceedance complaints can be reported to mrl@globalgap.org. The MRL complaints procedure document provides full details on required information.

Incidents and complaints form

Report an incident or complaint using the form. All complaints received by the GLOBALG.A.P. Secretariat are handled confidentially and investigated by dedicated complaint management officers.

Understanding our impact

Research and data

With interest in safe, socially and environmentally responsible farming practices higher than ever, GLOBALG.A.P. aims to support independent research with statistical information on our smart farm assurance solutions and producer network around the world. This helps us to understand the effectiveness of our farm and supply chain standards on the key impact areas of food safety, environmental sustainability, workers’ well-being, animal welfare, and traceability.

GLOBALG.A.P. data request process

All inquiries and official requests for statistics on our standards and certificate holders can be submitted free of charge using the data request form. Information will be provided where possible, always in accordance with our data access rules.

Data request form

For research purposes, comprehensive information about the activities of each year can also be found in the GLOBALG.A.P. annual reports and integrity reports.

Latest news

11 April 2024

New GLOBALG.A.P. webinar series: A guide to IFA v6 transition

Hosted by GLOBALG.A.P. experts, our latest free webinar series is designed to help producers transition seamlessly to IFA version 6 for flowers and ornamentals, fruit and vegetables, and aquaculture. Find your webinar today!

Plants
Aquaculture
Flowers and ornamentals
Fruit and vegetables
Core solutions
Capacity building
Strawberries from Roberto Faillace farm in Italy, the first farm to achieve certification to GLOBALG.A.P. IFA v6 Smart.

26 March 2024

NSF Certification UK Ltd awards the first IFA v6 Smart certificate

Italian fruit producer Roberto Faillace is the first to receive a certificate for IFA v6 Smart. Learn more about his experience transitioning to the latest version of GLOBALG.A.P.’s flagship standard.

Fruit and vegetables
Plants
Core solutions