Contact us
You can find our key contact information below. Use the contact form for all general questions and inquiries, for example on certification validation or the GLOBALG.A.P. IT systems.
General inquiries
Please use the contact form for all general questions and inquiries, for example on certification validation or the GLOBALG.A.P. IT systems.
Press office
If you are a media representative/journalist, please contact the GLOBALG.A.P. press office.
Incidents and complaints
Complaints are a valuable source of feedback and an important tool for business development. All complaints received by the GLOBALG.A.P. Secretariat are recorded, analyzed, and investigated by dedicated complaint management officers.
Research and data
The GLOBALG.A.P. Secretariat aims to support independent research with statistical information on our certification and producer network around the world. This helps us to understand the effectiveness of our farm and supply chain solutions on our key impact areas.
Contact details
Global headquarters
GLOBALG.A.P. c/o FoodPLUS GmbH, Spichernstraße 55, 50672 Cologne, Germany +49 221 57776 - 0
Email customer support
customer_support@globalgap.org
Call customer support
+49 221 57776 - 100 (Monday to Friday)
Contact our team in North America
GLOBALG.A.P. North America, Inc.
3519 NE 15th Ave. #521
Portland, OR 97212, USA
Phone: +1 (503) 875-0391
General inquiries form
Submit your message using the form and a member of the GLOBALG.A.P. Customer Support team will get back to you. If you are looking for career opportunities, please view our jobs portal for open positions and information on how to apply.
FAQ
Safer and more sustainable farming is a collective effort
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Monitoring our certification system
Incidents and complaints
Complaints are a valuable source of feedback and an important tool for business development. Diligent and prompt attention to complaints can help us to identify the needs of our stakeholders, target areas for improvement, increase client satisfaction, and enhance overall performance.
GLOBALG.A.P. complaint management process
Complaints received by the GLOBALG.A.P. Secretariat are recorded, analyzed, and investigated by dedicated complaint management officers. This forms a core part of the GLOBALG.A.P. Integrity Program. Complaints management officers handle all issues discretely and confidentially, and while complaints are rated according to their importance and priority, a confirmation of receipt will be sent to all complainants within two working days.
Reports regarding a breach of standard requirements – including those related to maximum residue limits (MRLs) – can be raised via the complaint form. Complaints may also be received directly from stakeholders or the media. A flowchart of the complaint management process is available, and statistics on complaints investigations are transparently published every year in the GLOBALG.A.P. integrity reports.
While anonymous complaints are not encouraged, they are accepted. Complainants are encouraged to provide as much information as possible to help the investigation. Please note that an anonymous complaint may be more difficult to investigate due to difficulties in obtaining further details of the circumstances relating to the complaint.
GLOBALG.A.P. also has a dedicated team of technical experts to investigate complaints relating to MRLs. Exceedance complaints can be reported to mrl@globalgap.org. The MRL complaints procedure document provides full details on required information.
Incidents and complaints form
Report an incident or complaint using the form. All complaints received by the GLOBALG.A.P. Secretariat are handled confidentially and investigated by dedicated complaint management officers.
Understanding our impact
Research and data
With interest in safe, socially and environmentally responsible farming practices higher than ever, GLOBALG.A.P. aims to support independent research with statistical information on our smart farm assurance solutions and producer network around the world. This helps us to understand the effectiveness of our farm and supply chain standards on the key impact areas of food safety, environmental sustainability, workers’ well-being, animal welfare, and traceability.
GLOBALG.A.P. data request process
All inquiries and official requests for statistics on our standards and certificate holders can be submitted free of charge using the data request form. Information will be provided where possible, always in accordance with our data access rules.
Data request form
For research purposes, comprehensive information about the activities of each year can also be found in the GLOBALG.A.P. annual reports and integrity reports.
Latest news
20 June 2024
2023 Integrity Report is out now!
Find out about the activities of the GLOBALG.A.P. Integrity Program in our report - published annually.
27 May 2024
Developing the new environmental sustainability solution: Where are we now?
As we enter the second round of public consultation for our new environmental sustainability solution, find out where we are in the development process and what to expect from the new solution.