Contact us
You can find our key contact information below. Use the contact form for all general questions and inquiries, for example on certification validation or the GLOBALG.A.P. IT systems.
General inquiries
Please use the contact form for all general questions and inquiries, for example on certification validation or the GLOBALG.A.P. IT systems.
Send a messagePress office
If you are a media representative/journalist, please contact the GLOBALG.A.P. press office.
News and PressIncidents and complaints
Complaints are a valuable source of feedback and an important tool for business development. All complaints received by the GLOBALG.A.P. Secretariat are recorded, analyzed, and investigated by dedicated complaint management officers.
Submit a complaintResearch and data
The GLOBALG.A.P. Secretariat aims to support independent research with statistical information on our certification and producer network around the world. This helps us to understand the effectiveness of our farm and supply chain solutions on our key impact areas.
Request dataContact details
Global headquarters
GLOBALG.A.P. c/o FoodPLUS GmbH, Spichernstraße 55, 50672 Cologne, Germany +49 221 57776 - 0
Email customer support
customer_support@globalgap.org
Call customer support
+49 221 57776 - 100 (Monday to Friday)
Global headquarters
GLOBALG.A.P. c/o FoodPLUS GmbH, Spichernstraße 55, 50672 Cologne, Germany +49 221 57776 - 0
Email customer support
customer_support@globalgap.org
Call customer support
+49 221 57776 - 100 (Monday to Friday)
Global headquarters
GLOBALG.A.P. c/o FoodPLUS GmbH, Spichernstraße 55, 50672 Cologne, Germany +49 221 57776 - 0
Email customer support
customer_support@globalgap.org
Call customer support
+49 221 57776 - 100 (Monday to Friday)
Global headquarters
GLOBALG.A.P. c/o FoodPLUS GmbH, Spichernstraße 55, 50672 Cologne, Germany +49 221 57776 - 0
Email customer support
customer_support@globalgap.org
Call customer support
+49 221 57776 - 100 (Monday to Friday)
Contact our team in North America
GLOBALG.A.P. North America, Inc.
3519 NE 15th Ave. #521
Portland, OR 97212, USA
Phone: +1 (503) 875-0391
General inquiries form
Submit your message using the form and a member of the GLOBALG.A.P. Customer Support team will get back to you. If you are looking for career opportunities, please view our jobs portal for open positions and information on how to apply.
FAQ
GLOBALG.A.P. is a brand of smart farm assurance solutions comprising more than 20 standards for safe and responsible production processes in agriculture, aquaculture, and floriculture. Based on a robust third-party certification system, our holistic approach to certification is developed through extensive collaboration with sector experts and now counts more than 200,000 producers in over 130 countries.
A GLOBALG.A.P. Number (GGN) is a unique 13-digit identification number given to every producer or producer group registered for certification. When the production process on the farm is successfully certified, the producer can print this number on product packaging for traceability in the supply chain. The number identifies where and by whom the product was produced, and buyers can use it to verify their suppliers in the GLOBALG.A.P. IT systems.
Retailers and buyers across the globe require standards that promote safe, socially and environmentally responsible production processes. GLOBALG.A.P. certification is one of the most widely implemented and internationally recognized certification systems worldwide. Our smart farm assurance solutions open the door to local, regional, and global markets for a wide range of producers and supply chain stakeholders while advancing our vision for safer and more sustainable farming practices worldwide.
Six reasons to choose GLOBALG.A.P. certification:
Improve farm management and efficiency – mitigating food safety and reputational risks, and facilitating trusted supply that meets major consumer demands
Achieve compliance with standards and add-ons that fulfil international supply chain requirements – supported by a framework of IT systems and a leading integrity program
Access a flexible portfolio of farm assurance solutions that provides all the coverage you need through one certification system – including the opportunity to join the consumer-facing GGN label initiative
Apply our standards and add-ons on a wide range of farm types and sizes – saving costs through a reduced number of audits
Support industry-driven solutions – developed by the sector, for the sector, and continuously improved in collaboration with stakeholders from across the value chain
Expand your regional and global networks by connecting with one of the largest community membership programs in the industry
We offer a variety of resources to support you on your journey to GLOBALG.A.P. certification.
Use the Smart Checklist Builder to help determine which type of certification is right for you. Answer questions about your operation to get personalized recommendations for relevant standards and add-ons and download a customized checklist to get started.
Explore GLOBALG.A.P. capacity-building activities, including both public and private training courses from the GLOBALG.A.P. Academy, a network of affiliated farm consultants, a selection of programs and partnerships, and more.
Read about what we offer – with in-depth information on every GLOBALG.A.P. smart farm assurance solution.
Find and download all the relevant certification documents, for free and in multiple languages, from the GLOBALG.A.P. document center.
Visit our dedicated buyers area for detailed information on GLOBALG.A.P. smart farm assurance solutions and impact areas, supporting services for the supply chain, and key contacts in your region.
Rules on GLOBALG.A.P. logo and trademarks use are covered in the GLOBALG.A.P. trademarks use: policy and guidelines. An FAQ document is also available to aid your understanding of rules on the use of GLOBALG.A.P. logos and trademarks, identification numbers, claims, and more.
Pay online using our invoice payment form. After entering your information, you will be directed to the payment portal to enter your credit card details. Your payment information is transmitted over a secure, encrypted connection and FoodPLUS GmbH will never access or store the data.
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Monitoring our certification system
Incidents and complaints
Complaints are a valuable source of feedback and an important tool for business development. Diligent and prompt attention to complaints can help us to identify the needs of our stakeholders, target areas for improvement, increase client satisfaction, and enhance overall performance.
GLOBALG.A.P. complaint management process
Complaints received by the GLOBALG.A.P. Secretariat are recorded, analyzed, and investigated by dedicated complaint management officers. This forms a core part of the GLOBALG.A.P. Integrity Program. Complaints management officers handle all issues discretely and confidentially, and while complaints are rated according to their importance and priority, a confirmation of receipt will be sent to all complainants within two working days.
Reports regarding a breach of standard requirements – including those related to maximum residue limits (MRLs) – can be raised via the complaint form. Complaints may also be received directly from stakeholders or the media. A flowchart of the complaint management process is available, and statistics on complaints investigations are transparently published every year in the GLOBALG.A.P. integrity reports.
While anonymous complaints are not encouraged, they are accepted. Complainants are encouraged to provide as much information as possible to help the investigation. Please note that an anonymous complaint may be more difficult to investigate due to difficulties in obtaining further details of the circumstances relating to the complaint.
GLOBALG.A.P. also has a dedicated team of technical experts to investigate complaints relating to MRLs. Exceedance complaints can be reported to mrl@globalgap.org. The MRL complaints procedure document provides full details on required information.
Incidents and complaints form
Report an incident or complaint using the form. All complaints received by the GLOBALG.A.P. Secretariat are handled confidentially and investigated by dedicated complaint management officers.
Understanding our impact
Research and data
With interest in safe, socially and environmentally responsible farming practices higher than ever, GLOBALG.A.P. aims to support independent research with statistical information on our smart farm assurance solutions and producer network around the world. This helps us to understand the effectiveness of our farm and supply chain standards on the key impact areas of food safety, environmental sustainability, workers’ well-being, animal welfare, and traceability.
GLOBALG.A.P. data request process
All inquiries and official requests for statistics on our standards and certificate holders can be submitted free of charge using the data request form. Information will be provided where possible, always in accordance with our data access rules.
Data request form
For research purposes, comprehensive information about the activities of each year can also be found in the GLOBALG.A.P. annual reports and integrity reports.
Latest news
27 May 2025
Understanding solution categories in the GLOBALG.A.P. system
What are the GLOBALG.A.P. solution categories and how do they contribute to assurance accessibility for the diverse range of farm types and sizes around the world?
23 May 2025
Environmental responsibility on the farm: Piloting a new GLOBALG.A.P. solution
Following the International Day for Biological Diversity, explore how GLOBALG.A.P.’s new environmental sustainability solution is coming to life in farm trials across Europe.
