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Contact us

You can find the key contact information for GLOBALG.A.P. and GLOBALG.A.P. North America below. Please use the contact form for all general questions and inquiries.

General inquiries

Please use the contact form for all general questions and inquiries, for example on certificate validation or the GLOBALG.A.P. IT platform.

Send a message

Invoice payment

Your payment information is transmitted over a secure, encrypted connection and AGRAYA GmbH (formerly FoodPLUS GmbH) will never access or store the data.

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Incidents and complaints

Complaints are a valuable source of feedback and an important tool for business development. All complaints received by GLOBALG.A.P. are recorded, analyzed, and investigated by dedicated complaint management officers.

Submit a complaint

Research and data

GLOBALG.A.P. aims to support independent research with statistical information on our certification and producer network around the world. This helps us to understand the effectiveness of our farm and supply chain solutions on our key impact areas.

Request data

Contact details

head office, building, location, map pin
Global headquarters

GLOBALG.A.P. c/o Agraya GmbH, Spichernstraße 55, 50672 Cologne, Germany +49 221 57776 - 0

Contact 2, Contact, email, customer support, feedback, sales, communication
Email customer support

customer_support@globalgap.org

Contact 1, Contact, phone, customer support, communication
Call customer support

+49 221 57776 - 100 (Monday to Friday)

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Contact our team in North America

GLOBALG.A.P. North America, Inc.

3519 NE 15th Ave. #521

Portland, OR 97212, USA

Phone: +1 (503) 875-0391

General inquiries form

Submit your message using the form and a member of the GLOBALG.A.P. Customer Support team will get back to you. If you are looking for career opportunities, please view our jobs portal for open positions and information on how to apply.

FAQ

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Monitoring our certification system

Incidents and complaints

Complaints are a valuable source of feedback and an important tool for business development. Diligent and prompt attention to complaints can help us to identify the needs of our stakeholders, target areas for improvement, increase client satisfaction, and enhance overall performance.

GLOBALG.A.P. complaint management process

Complaints received by GLOBALG.A.P. are recorded, analyzed, and investigated by dedicated complaint management officers. This forms a core part of the GLOBALG.A.P. Integrity Program. Complaints management officers handle all issues discretely and confidentially, and while complaints are rated according to their importance and priority, a confirmation of receipt will be sent to all complainants within two working days.

Reports regarding a breach of standard requirements – including those related to maximum residue limits (MRLs) – can be raised via the complaint form. Complaints may also be received directly from stakeholders or the media. A flowchart of the complaint management process is available, and statistics on complaints investigations are transparently published every year in the GLOBALG.A.P. integrity reports.

While anonymous complaints are not encouraged, they are accepted. Complainants are encouraged to provide as much information as possible to help the investigation. Please note that an anonymous complaint may be more difficult to investigate due to difficulties in obtaining further details of the circumstances relating to the complaint.

GLOBALG.A.P. also has a dedicated team of technical experts to investigate complaints relating to MRLs. Exceedance complaints can be reported to mrl@globalgap.org. The MRL complaints procedure document provides full details on required information.

Incidents and complaints form

Report an incident or complaint using the form. All complaints received by GLOBALG.A.P. are handled confidentially and investigated by dedicated complaint management officers.

Understanding our impact

Research and data

With interest in safe, socially and environmentally responsible farming practices higher than ever, GLOBALG.A.P. aims to support independent research with statistical information on our smart farm assurance solutions and producer network around the world. This helps us to understand the effectiveness of our farm and supply chain standards on the key impact areas of food safety, environment, workers’ health, safety, and welfare, animal health and welfare, and traceability.

GLOBALG.A.P. data request process

All inquiries and official requests for statistics on our standards and certificate holders can be submitted free of charge using the data request form. Information will be provided where possible, always in accordance with our data access rules.

Data request form

For research purposes, comprehensive information about the activities of each year can also be found in the GLOBALG.A.P. annual reports and integrity reports.

Latest news

GLOBALG.A.P. News

30 June 2025

Final members of the GLOBALG.A.P. Technical Advisory Committee announced

The Technical Advisory Committee (TAC), responsible for the technical overview of standard and add-on content, is now complete, with all 14 members confirmed.

Aquaculture
Plants
CIATI Logo, a new GLOBALG.A.P. Community Member in 2025.

30 June 2025

Argentine food safety and analytical services center CIATI joins the GLOBALG.A.P. community

With over 25 years of expertise, CIATI provides comprehensive analytical testing and technical assistance to support regulatory compliance in food safety across sectors.

Food safety
Plants
Environment